All returns, refunds, or exchanges must be approved by Nordale Services before any products are returned. All of our products are tested before shipping. Your satisfaction is our number one concern. If you have any question regarding our camera products, please contact us via email before placing an order.

REQUESTS TO RETURN PRODUCTS MUST BE OBTAINED FROM Nordale Services WITHIN A FIVE (5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S).

SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE.

RETURN POLICY: All cameras, surveillance equipment, and other hi-tech electronic products linked to this page are special ordered by the person ordering and are NOT subject to cancellations. Due to the nature of our product line, returns will only be accepted for products damaged upon shipment to the customer*. All returns must be authorized by Nordale Services before the product(s) is returned. All products must be returned in the original packaging. Nordale Services will replace, refund or issue a credit for returned product(s) at Nordale Services discretion.

*Special exceptions may be made on a case by case basis determined by Nordale Services. In this event, returns are subject to deductions for shipping costs and a 20% restocking charge and must be returned within a five (5) day period from date of receipt of product(s). NO refunds will be given for products returned without explicit permission from Nordale Services.

All returns must be authorized by a representative of Nordale Services and under no circumstances will returns be accepted otherwise. Authorization and shipping instructions must be obtained from Nordale Services. No returns will be authorized after five (5) business days of receipt of product(s) by the customer.

WARRANTY: We guarantee all camera products to be free of defects in workmanship and material for 90 days (unless manufacturer's warranty is longer; please call) after the sale. We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration.

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